Service Information
What makes Weyerhaeuser's customer relationships so successful? We pride ourselves on meeting every challenge our customers bring us. We are committed to understanding the issues you face, and our team is dedicated to ensuring that your needs are met. And we make good on our commitment to customer care by offering a variety of support services.
Technical Support
Weyerhaeuser's technical support services and product testing are custom-tailored to meet your needs. These services include:
- Corrugator and converting audits
- Paper and combined board testing
- Analysis of various board combinations for optimal packaging efficiency
Technical support for our nine containerboard mills is provided both by mill-site staff and corporate-level technical groups. Lab and testing facilities are located at each containerboard mill to facilitate development and support projects.
In addition, our Center for Customer Satisfaction in Aurora, Illinois, provides centralized and responsive services and resources for customers. The center includes:
- Comprehensive paper- and box-testing laboratory
- Experts in product development and project engineering
- Theater for customer presentations and multimedia kiosks for training and education
Customer Support
Each of our mills has a dedicated team known as the Office of the Customer that provides people and processes to:
- Listen to and understand customers' needs.
- Resolve all customer issues as quickly as possible.
- Precisely translate customer needs into manufacturing specifications.
- Ensure product and service quality.
Customers are also supported by a nationwide team of knowledgeable sales and customer service specialists who thoroughly understand paper products, packaging, printing-and your needs.
